{"id":1772,"date":"2025-08-09T03:11:39","date_gmt":"2025-08-09T03:11:39","guid":{"rendered":"https:\/\/thedeliverymethod.com\/?page_id=1772"},"modified":"2025-08-09T03:13:52","modified_gmt":"2025-08-09T03:13:52","slug":"low-orders-on-grab","status":"publish","type":"page","link":"https:\/\/thedeliverymethod.com\/th\/low-orders-on-grab\/","title":{"rendered":"Low Orders On Grab What To Do"},"content":{"rendered":"\t\t
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Low Orders on GrabFood \u2013 What to Do<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Introduction<\/h2>\r\n

Is your restaurant on GrabFood but struggling with low orders? You\u2019re not alone. Many restaurants in Thailand, Singapore, and beyond face the same challenge \u2014 but the good news is, low performance on Grab is rarely permanent. With the right adjustments, you can turn things around quickly.<\/p>\r\n\r\n

In this guide, we\u2019ll cover the most common reasons for low orders on GrabFood<\/strong> and the exact steps you can take to fix them. These strategies are based on proven methods that have helped restaurants boost visibility, attract more customers, and increase sales.<\/p>\r\n\r\n\r\n

Tip #1 \u2013 Check Your Visibility in the App<\/h2>\r\n

If customers can\u2019t find you easily, they can\u2019t order from you. Grab\u2019s algorithm decides where your restaurant appears in search results and carousels. If you\u2019re buried on page 5, even the best food won\u2019t help.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Search for your own restaurant in the GrabFood app using common keywords for your cuisine (e.g., \u201cThai BBQ Bangkok\u201d). If you don\u2019t appear in the top results, work on improving your ranking by boosting acceptance rate, maintaining high ratings, and running promotions. These are factors Grab\u2019s algorithm rewards.<\/p>\r\n\r\n\r\n

Tip #2 \u2013 Run an Attractive Promotion<\/h2>\r\n

Restaurants with active promotions get featured more and attract higher click-through rates. If you have no promos, you miss out on special sections in the app and lose customers to competitors offering deals.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Create at least one ongoing promotion \u2014 even a small discount or free drink with a meal can work. Use Grab\u2019s Merchant portal to schedule promos for slow periods, like weekday lunches. Track results and adjust offers to keep them profitable.<\/p>\r\n\r\n\r\n

Tip #3 \u2013 Upgrade Your Menu Photos<\/h2>\r\n

Low-quality or missing photos are a big reason customers skip a restaurant. On GrabFood, people order with their eyes first.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Replace blurry or dark images with bright, appetizing shots. Ensure all popular dishes have photos. Even using a smartphone with good lighting can make a huge difference.<\/p>\r\n\r\n\r\n

Tip #4 \u2013 Optimize Your Menu Layout<\/h2>\r\n

A long, unorganized menu overwhelms customers. If your best dishes are buried, you\u2019re losing sales.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Put best-sellers and high-profit items at the top. Group items into clear categories and use descriptive names with keywords (\u201cSpicy Basil Chicken Rice\u201d instead of \u201cSpicy Delight\u201d).<\/p>\r\n\r\n\r\n

Tip #5 \u2013 Improve Order Handling Speed<\/h2>\r\n

Slow confirmations or frequent cancellations hurt both your ranking and customer trust.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Keep the GrabMerchant app open during service hours and accept orders immediately. Keep inventory updated so customers never order something you can\u2019t deliver.<\/p>\r\n\r\n\r\n

Tip #6 \u2013 Ask for More Reviews<\/h2>\r\n

A low review count or poor rating can scare customers away. Reviews are one of the first things they check before ordering.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Politely encourage happy customers to leave a review. A simple thank-you card or QR code in the delivery bag can help boost your rating over time.<\/p>\r\n\r\n\r\n

Tip #7 \u2013 Adjust Operating Hours to Match Demand<\/h2>\r\n

If you\u2019re closed during peak times, you\u2019re missing the biggest sales opportunities.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Stay open for lunch (11am\u20132pm), dinner (5pm\u20139pm), and weekends. Consistent availability improves your ranking and customer loyalty.<\/p>\r\n\r\n\r\n

Tip #8 \u2013 Use Grab\u2019s Marketing Tools<\/h2>\r\n

Grab offers ads, loyalty programs, and special campaigns to boost visibility \u2014 but many restaurants don\u2019t use them.<\/p>\r\n

\ud83d\udee0 Solution:<\/strong> Test GrabAds for your best dishes or area. Join seasonal campaigns for extra exposure, and offer loyalty rewards to encourage repeat orders.<\/p>\r\n\r\n\r\n

Need Help Boosting Your Grab Orders?<\/h2>\r\n

Don\u2019t let low orders discourage you.<\/strong> With the right changes, your restaurant can thrive on Grab.<\/p>\r\n