Terms of Service

Short version: By using thedeliverymethod.com or buying any of our products or services, you agree to these terms. They describe what we provide, what we don't promise, how payments work, and how disputes are resolved. Read them carefully — they govern your relationship with us.

1. Acceptance of terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," "Customer") and OYA Studio LLC ("we," "us," "our," "Company"), a limited liability company organized under the laws of the State of Wyoming, United States, operating the brand "The Delivery Method" and the website thedeliverymethod.com (the "Site").

By accessing the Site, purchasing any of our products, or engaging any of our services, you agree to be bound by these Terms, our Refund Policy, and our Privacy Policy. If you do not agree, do not use the Site or purchase from us.

2. About us

OYA Studio LLC is a Wyoming limited liability company, doing business as "The Delivery Method." We provide:

• Digital books and downloadable templates focused on restaurant delivery operations
• Done-for-you consulting and implementation services for independent restaurants
• Educational content (articles, guides, newsletters) on restaurant delivery

Our content is intended for restaurant operators based in the United States. While the underlying principles may apply elsewhere, our deliverables, tactics, and pricing are calibrated for the US market.

3. Eligibility

To use our Site or purchase from us, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction.
• Have the legal capacity to enter binding contracts.
• Provide accurate, current, and complete information during checkout.
• Not be prohibited from receiving our products or services under applicable laws or sanctions.

If you are purchasing on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account & access

We do not currently require account creation to purchase our products. Access to digital products is typically delivered via email link or direct download after successful payment. You are responsible for keeping that access secure.

For services, we communicate primarily via WhatsApp Business and email. You are responsible for maintaining accurate contact information so we can deliver our work.

5. Products & services

Digital products

"The Book" ($29), "The Toolkit" ($79), and "The Full Stack" ($197) are digital products delivered electronically. Specifications and inclusions for each are detailed on the pricing section of the Site at the time of purchase.

Done-for-you services

Our six service offerings (DoorDash Optimization, Uber Eats Optimization, Grubhub Optimization, Menu Engineering for Delivery, Direct Ordering Setup, and Multi-Platform Strategy) are delivered under a separate written proposal and scope of work signed prior to engagement. The proposal supersedes the general descriptions on the Site for the specific engagement.

Free content

Articles, guides, and newsletter content are provided free of charge for educational purposes. We make no warranties about their accuracy or applicability to your specific situation.

6. Payments & pricing

All payments are processed by Stripe. By purchasing, you agree to Stripe's terms in addition to ours. We do not store or have access to your full payment card details.

Prices on the Site are listed in US Dollars (USD) and exclude any applicable taxes. You are responsible for any taxes, duties, or fees that may apply in your jurisdiction.

We reserve the right to change pricing at any time. Price changes do not apply to purchases already completed. For done-for-you services, the price agreed in your written proposal is the binding price for that engagement.

Service engagement billing

For done-for-you services, the standard billing structure is:

• 50% upfront at proposal signing (this triggers kickoff).
• 50% on delivery for shorter engagements, or split in installments for Multi-Platform Strategy (typically 50% at day 45).

Specific billing terms are detailed in each engagement's written proposal.

7. Refunds

Refund eligibility and procedures are detailed in our Refund Policy, which is incorporated by reference into these Terms. In summary:

• Digital products are non-refundable once accessed.
• Service engagements can be cancelled before kickoff for a full refund of any upfront payment.
• Once work has begun, fees are non-refundable.

8. Intellectual property

All content on the Site — including text, graphics, logos, the "The Delivery Method" name and trademark, downloadable templates, articles, video content, and the structure of our 10-step method — is owned by OYA Studio LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

The trademark "The Delivery Method™" is a trademark of OYA Studio LLC.

9. License to use

When you purchase a digital product, we grant you a non-exclusive, non-transferable, non-sublicensable, single-user license to use the product for your own restaurant business. Specifically:

• You may print one (1) personal copy of the book or templates for your own use.
• You may use the templates and frameworks in your own restaurant operations.
• You may not resell, redistribute, share, or post the content publicly.
• You may not use the content to train AI models or to produce derivative commercial products.
• You may not remove copyright notices, trademark indicators, or attribution.

For service engagements, deliverables produced specifically for your restaurant (custom menu rewrites, your branded ordering page, your KPI dashboard configuration) belong to you upon completion. Underlying templates, frameworks, and intellectual property remain ours.

10. Prohibited uses

You agree not to:

• Use the Site or our products for any illegal or unauthorized purpose.
• Reverse-engineer, decompile, or attempt to derive source from any of our digital products.
• Copy, reproduce, distribute, or republish any part of our content without written permission.
• Use automated tools (scrapers, bots) to access the Site beyond reasonable use.
• Interfere with or disrupt the Site, its servers, or networks connected to it.
• Impersonate OYA Studio LLC, The Delivery Method, or our team members.
• Use our content to train, fine-tune, or otherwise feed AI models without explicit written permission.

Violation of these terms may result in immediate termination of your access and may give rise to legal remedies.

11. No guaranteed results

The Delivery Method is an educational and consulting product. We provide frameworks, tactics, and execution support — but we do not guarantee specific business results.

Outcomes from applying our method depend on many factors outside our control, including but not limited to: your market, your kitchen operations, your team, your existing customer base, platform algorithm changes, local competition, and how disciplined you are in applying the method.

Any ranges, percentages, or metrics mentioned in our content (e.g., "+15-30% order lift," "$3-$7 margin per order") are illustrative of what some restaurants have achieved. They are not promises or guarantees of what you personally will achieve.

12. Third-party platforms

Our content references and provides tactics for third-party platforms including but not limited to DoorDash, Uber Eats, Grubhub, Google Business Profile, Stripe, ChowNow, Toast, and others. We have no affiliation with these platforms unless explicitly stated.

Platform terms, algorithms, fees, and features change frequently and are outside our control. We make best efforts to keep our content current but cannot guarantee that every tactic in our content reflects the current state of any given platform at the time you read it.

Your use of any third-party platform is governed by that platform's own terms of service. We are not responsible for issues, account suspensions, or losses arising from your use of third-party platforms.

13. Disclaimers

THE SITE, ITS CONTENT, OUR PRODUCTS, AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Site will be uninterrupted, secure, or error-free.
• The information provided is current, accurate, or reliable in every case.
• Our content will produce specific outcomes for your business.
• Any links to third-party sites or platforms will function correctly or remain accessible.

We are not licensed accountants, lawyers, financial advisors, or tax professionals. Nothing in our content constitutes professional financial, legal, tax, or accounting advice. You should consult appropriate professionals for advice specific to your situation.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OYA STUDIO LLC AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR OUR PRODUCTS OR SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR PRODUCTS OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless OYA Studio LLC, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Site, products, or services in violation of these Terms.
• Your violation of any third-party rights (intellectual property, privacy, etc.).
• Your violation of any applicable laws or regulations.
• Any content you submit or transmit through the Site.

16. Termination

We may terminate or suspend your access to the Site, our digital products, or service engagements immediately, without notice, for any breach of these Terms or our other policies. Upon termination:

• Your license to use our digital products ends.
• Active service engagements may be terminated at our discretion.
• Sections of these Terms that by their nature should survive (intellectual property, limitation of liability, indemnification, governing law) will continue to apply.

17. Governing law & dispute resolution

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms, our products, or our services shall be resolved as follows:

1. Informal resolution first. Contact us at [email protected] with a description of the issue. We will make good-faith efforts to resolve disputes informally within 30 days.
2. Binding arbitration. If informal resolution fails, any remaining dispute shall be resolved by binding arbitration administered by a recognized US arbitration service (such as JAMS or AAA), conducted in English. The seat of arbitration shall be Cheyenne, Wyoming, or another mutually agreed location (or via video conference).
3. Exceptions. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for matters of intellectual property infringement or unauthorized access.

Class action waiver. You agree that any dispute will be resolved on an individual basis only, and not as a class action, consolidated proceeding, or representative action.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page, and where practical, by an email or banner notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

For service engagements, the version of the Terms in effect at the time of your written proposal applies to that engagement, unless we mutually agree in writing to apply a different version.

19. Contact

Questions about these Terms? Reach out:

• Email: [email protected]
• Company: OYA Studio LLC
• State of organization: Wyoming, USA
• Brand: The Delivery Method™