Privacy Policy

Short version: We collect your email if you subscribe, your contact info if you buy from us, and basic analytics on how you use the site. We never sell your data. You can ask us to delete it anytime.

Overview

This Privacy Policy describes how OYA Studio LLC (operating as "The Delivery Method"), a Wyoming limited liability company, collects, uses, and protects your personal information when you use thedeliverymethod.com or interact with our products and services.

We respect your privacy. We collect the minimum data necessary to run our business, and we never sell your information to third parties.

What we collect

We collect different types of data depending on how you interact with us:

What we do NOT collect: Your full credit card details (handled entirely by Stripe), your social security number, your government IDs, or any sensitive personal information unrelated to our service.

How we use your information

We use your personal data only for the following purposes:

• Deliver our products and services — including sending purchase confirmations, delivery links, and engagement deliverables.
• Communicate with you — respond to support requests, send transactional emails, conduct service engagements via WhatsApp or email.
• Send the newsletter — if you've subscribed, with one-click unsubscribe in every email.
• Improve the site and content — through aggregated, anonymized analytics about how visitors use our content.
• Comply with legal obligations — including tax reporting, fraud prevention, and responding to lawful requests from authorities.

We do not use your data to:

• Sell, rent, or trade it to third parties for marketing purposes.
• Train AI models without your consent.
• Send unsolicited marketing emails outside the newsletter you opted into.
• Build a profile to share with advertisers.

Cookies & tracking

We use a minimal number of cookies and tracking technologies to keep the site working and to understand basic usage patterns:

• Strictly necessary cookies. Required for the site to function — for example, remembering your mobile menu state or your cookie preferences.
• Analytics cookies. We may use Cloudflare Web Analytics (privacy-friendly, no personal data) or similar tools to understand which pages perform well.
• Stripe checkout cookies. Set by Stripe during the payment flow to prevent fraud and complete your purchase. Governed by Stripe's privacy policy.

We do not use third-party advertising cookies, retargeting pixels, or social media tracking by default. If we add any in the future, we will update this policy and, where required by law, request your consent.

You can disable cookies in your browser settings, though some features of the site may not work properly without them.

When we share your data

We share your data only with the following categories of third parties, and only when necessary:

Service providers

• Stripe — payment processing. Your card details go directly to Stripe; we never see or store them. See Stripe's Privacy Policy.
• Cloudflare — site hosting, DDoS protection, and basic analytics. See Cloudflare's Privacy Policy.
• Email service provider — for newsletter delivery (e.g., Mailchimp, Klaviyo, or ConvertKit). Each provider has its own privacy policy you can consult.
• WhatsApp Business — for customer communication. Governed by Meta's WhatsApp Privacy Policy.

Legal obligations

We may disclose your information when required by law, court order, or valid government request, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Business transfers

If OYA Studio LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users by email and on the Site.

How long we keep your data

We retain your data only as long as necessary:

• Newsletter subscribers: until you unsubscribe, or for up to 24 months of inactivity.
• Purchase records: retained for 7 years to comply with US tax and accounting laws.
• Service engagement data: retained for 5 years after engagement completion, then deleted unless legally required to keep longer.
• Contact form submissions: retained for up to 2 years for follow-up reference.
• Recipe-cost data (if shared during service engagements): deleted 90 days after handoff.
• Analytics data: aggregated and anonymized after 12 months.

You can request earlier deletion at any time (see Your rights).

How we protect your data

We take reasonable technical and organizational measures to protect your data, including:

• HTTPS encryption across the entire site.
• Payment processing isolated to Stripe (PCI-DSS compliant).
• Access controls limiting who on our team can view customer data.
• Regular review of third-party tools and integrations.
• Encrypted communication channels for sensitive customer files (recipe costs, financial data, etc.).

No system is 100% secure. If a data breach affecting your personal information occurs, we will notify you and the appropriate authorities as required by law.

Your rights

Depending on where you live, you may have specific rights regarding your personal data. We honor the following rights for all users, regardless of location:

• Right to access — request a copy of the personal data we hold about you.
• Right to correction — ask us to correct inaccurate or incomplete data.
• Right to deletion — request that we delete your personal data (subject to legal retention requirements like tax records).
• Right to data portability — receive your data in a portable, machine-readable format.
• Right to opt out — unsubscribe from the newsletter or opt out of non-essential communications anytime.
• Right to object — object to specific uses of your data.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

California residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including the right to know what personal data we collect and the right to request deletion. We do not sell personal data in the meaning of CCPA. You can exercise your CCPA rights by emailing us at the address above.

European Union residents (GDPR)

If you are in the European Union, the General Data Protection Regulation (GDPR) gives you the rights listed above plus the right to lodge a complaint with your local supervisory authority. Our legal basis for processing varies by activity: consent (for newsletter), contract (for purchases), and legitimate interest (for site analytics and security).

International users

We operate from the United States. By using the site or making a purchase, you understand that your data will be processed in the United States. We take steps to ensure your data is protected at the same level it would be in your home country, including where applicable through Standard Contractual Clauses with our service providers.

Children's privacy

Our products and services are intended for adults running or operating restaurant businesses. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page, and where practical, by email or a banner notice on the Site. Your continued use of the site after changes constitutes acceptance of the updated policy.

Contact us

Questions about this Privacy Policy, your data, or how to exercise your rights? Reach out:

• Email: [email protected]
• Company: OYA Studio LLC
• State of organization: Wyoming, USA